Wednesday, May 4, 2011

Lost package

Two months ago I went on an online shopping spree for fabric. In two nights I ordered from three different online stores for fabric - Nani Iro from Mountain of the Dragon, Anna Maria Horner's Little Folks from CityCraft, and a mix of quilting fabrics from Fabricworm.

The Nani Iro arrived in 2 weeks (I finally got to see and feel the famous double gauze!). I waited for another two weeks, at which point I emailed CityCraft and Fabricworm. CityCraft was really nice and offered to issue a USPS claim and refund or re-ship if the package doesn't arrive in a week. Luckily the package arrived the day after I sent the email.

Fabricworm responded to my first email, which basically said it may be held up in custom. I waited for another two weeks and still no package. I contacted fabricworm again and they said basically the same thing. My subsequent emails were not answered. At this point I am passed the 45-day deadline for filing a dispute with PayPal.

It's disappointing because I have ordered from fabricworm before and was quite happy with them. And the irony is, out of the 3 orders, the one from fabricworm is the most urgent - the order is for 2 baby quilts - and I really do hope to finish the quilts before the two babies turn one!

I think I will make the quilts from my stash.